Returns & Exchanges Policy

We want you to be happy with your purchase. If you need to return an item, we offer exchanges or store credit only. We do not offer refunds.

Returns & Exchanges

• Items must be returned within 14 days of the original purchase date.
• Items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging attached.
• Proof of purchase is required for all returns and exchanges.
• We do not offer refunds. Eligible returns will be issued as store credit.
• Exchanges are subject to availability. If the requested replacement item is unavailable, you may choose an alternative item of equal value.
• If the replacement item is of greater value, the difference must be paid before the exchange is completed.

TCG Products

TCG (Trading Card Game) products are not eligible for exchange or return. This includes sealed and opened TCG products.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us within 48 hours of receiving your order at hello@collectmenot.co.uk.

Please include your order number and, where applicable, clear photographs of the damage or fault. We will assess the issue and, where appropriate, arrange a replacement or other appropriate remedy.

How to Request a Return or Exchange

To request a return, exchange, or report a faulty/damaged item, please contact us at hello@collectmenot.co.uk with your order number and details of the issue. We will provide instructions for returning the item where applicable.

Please note: This policy does not affect your statutory rights. Your legal rights regarding faulty, misdescribed, or incorrectly supplied goods remain unaffected.

Last updated: 21 August 2026